Thank you for choosing ChestsCounter. As a provider of digital Software-as-a-Service (SaaS), our refund and cancellation policies are structured to ensure fairness and system stability.
Due to the digital nature of our automated bot services and the immediate allocation of server resources upon activation, all sales are final. We do not offer cash refunds for partial months of service or unused time, regardless of the billing cycle (Monthly or Yearly).
If you choose to upgrade your subscription plan (e.g., from Bronze to Diamond), the system will automatically calculate the remaining value of your current active plan. This remaining value will be applied as a prorated credit to discount the cost of your new upgraded invoice.
If you choose to downgrade your subscription to a lower-tier plan, the downgrade will not take effect immediately. You will retain access to your current higher-tier features until the end of your current paid billing cycle. Once the cycle ends, your new lower-tier plan will begin. No refunds or credits are issued for downgrades.
You can cancel your subscription's auto-renewal at any time from the "My Subscriptions" menu in your dashboard. Upon cancellation, you will continue to have access to the Service through the end of your paid billing period. After that, your clan workspace will be deactivated, and the bot will stop tracking.
Refunds will only be considered in the event of a critical, prolonged system failure on our end that prevents the core bot engine from functioning for an extended period, evaluated on a case-by-case basis.